The quality of telephone-assisted customer support is a vital feature for any successful enterprise. Customer satisfaction largely depends on constant availability, short queueing times and professional responses by motivated staff. The TeamSIP Call Center is a simple and inexpensive system for small and medium-sized businesses. The TeamSIP Call Center is software-based, employing the up-to-date VoIP standard.

It includes the following features:

Telephone on hold

It enables you to define an unlimited number of waiting loops. Staff members can access or leave any waiting loop, or opt for a break. Incoming calls can be allotted to the individual agents following any pre-defined pattern.

Monitoring

Registered staff members and waiting loops, including their estimated ”on hold“ periods can be displayed in real-time. As and when required, you have the flexibility to intervene.

Analysis

A flexible reporting module provides a graphic analysis of the number of calls per staff member, the average “on hold“ periods per call, the average duration of a call, and lots more.

Here you find further information about the features.